Trouble Logging In?

1. Q: I received an e-mail with my password but I lost, deleted and/or forgot it. How can I get a replacement password?

A: If you have lost or forgotten your password, we can generate a new one for you and send it to you at your email address. Click here to go to the page where you can request a replacement password.

2. Q: I have a password and I can log in to the web site but I want to change my password to something more memorable. How do I do that?

A: If you want to change your password to something more memorable, click here to log in. Follow the instructions that appear after you have logged in. You must have a password to change it to something new. If you do not have a password you must request a new password. To request a new password click here.

3. Q: I have a username and password but when I try to log in to the web site I get an error message that says, "Your username or password is not recognized. Please try again. If the problem persists please contact your LSA." What do I do?

A: If you get this error message, it means one of three things: (1) the username you entered was incorrect, (2) the password you entered was incorrect, or (3) both the username and password you entered were incorrect. The first thing to do if you get this error message is to try to log in again several times. It's likely that you simply mis-typed your username or your password. If this fails, the next step is to request a new password. To request a new password click here. If, you cannot request a new password (e.g., when you try you get an error message that tells you your username is not recognized), the next step is to click here to contact the LSA about the problem.

All other questions/concerns: Please click here to contact your LSA.